Company Policies
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Customer Services
If you have any questions or queries, you can contact us via the following:
Telephone: 01772 679723
E-mail: ian@vinylgroovemusic.co.uk
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Shipping Policy
We only allow you to complete a purchase if the item is in stock. Vinyl record orders will only be shipped to addresses in the UK via Royal Mail (excluding Northern Ireland).
All orders will be shipped & delivered within 2-5 days. Shipping costs varies by units and weight. You can view shipping costs in your basket before payment.
We welcome click and collect for our local customers too.
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Returns & Refund Policy
We will accept any returns providing the records are still sealed and cover is not damaged.
Will will provide a 14 day return grace period. This will be extended to 28 days to cover Christmas gifting on all purchases between 1st - 24th December.
We will refund less and shipping fees. If you are returning a vinyl record due to defect, we will provide the option to replace record or we will offer a full refund. Please message us to discuss further at ian@vinylgroovemusic.co.uk
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Private Policy
Office/Store/Showroom Address:
The Old Dairy, Clifton Fields, Preston, Lancashire, PR4 0XG
Phone Number: 01772 679723
Main Contact: Ian Barnett
Please Note - we do collect your details but these are not shared with anyone outside our organisation:
Submitted name & address information is for sales receipts and shipping information only.
Note - all credit card details are not stored locally as all sales are completed via our global online payment service provider (Stripe).
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Registered Company Details
Vinyl Groove Audio
21 Navigation Business Village
Navigation Way
Preston
Lancashire
PR2 2YP
Registered Company Number: 09505369