Company Policies

  • Customer Services

    If you have any questions or queries, you can contact us via the following:

    Telephone: 01772 679723

    E-mail: ian@vinylgroovemusic.co.uk

  • Shipping Policy

    We only allow you to complete a purchase if the item is in stock. Vinyl record orders will only be shipped to addresses in the UK via Royal Mail (excluding Northern Ireland).

    All orders will be shipped & delivered within 2-5 days. Shipping costs varies by units and weight. You can view shipping costs in your basket before payment.

    We welcome click and collect for our local customers too.

  • Returns & Refund Policy

    We will accept any returns providing the records are still sealed and cover is not damaged.

    Will will provide a 14 day return grace period. This will be extended to 28 days to cover Christmas gifting on all purchases between 1st - 24th December.

    We will refund less and shipping fees. If you are returning a vinyl record due to defect, we will provide the option to replace record or we will offer a full refund. Please message us to discuss further at ian@vinylgroovemusic.co.uk

  • Private Policy

    Office/Store/Showroom Address:

    The Old Dairy, Clifton Fields, Preston, Lancashire, PR4 0XG

    Phone Number: 01772 679723

    Main Contact: Ian Barnett

    Please Note - we do collect your details but these are not shared with anyone outside our organisation:

    Submitted name & address information is for sales receipts and shipping information only.

    Note - all credit card details are not stored locally as all sales are completed via our global online payment service provider (Stripe).

  • Registered Company Details

    Vinyl Groove Audio

    21 Navigation Business Village

    Navigation Way

    Preston

    Lancashire

    PR2 2YP

    Registered Company Number: 09505369